Withdrawal
17 questions
My CPF has been linked to other accounts
According to Article III, Item 15 of our activity rules, one name and one CPF information can only be bound to one Kwai account. Neither can be exchan...
Why is it necessary to link a phone number / enter a verification code for withdrawal?
To ensure the security of your account, you need to enter the SMS verification code or voice verification code to verify your identity when withdrawi...
How to recharge my cell phone?
You can top up your phone account by following these steps:1. Click Kwai Bonus on any Kwai page to enter the activity page, or click Profile-Settings...
Why is it necessary to link a phone number/enter a verification code for withdrawal?
To ensure the security of your account, you need to enter the SMS verification code or voice verification code to verify your identity when withdrawin...
How do I top up my mobile phone?
You can top up your phone account by following these steps:1. Click Kwai Bonus on any Kwai page to enter the activity page, or click Profile-Settings-...
Bank card/PIX is already linked
In order to protect the interests and information security of users who participate in our activities in accordance with our Article III, Item 15 of t...
I want to unlink PIX
If you want to change the withdrawal information, you can follow the steps below:Enter the bank card withdrawal interface, click the edit button in th...
How do I change my bank/PIX card?
Currently, kwai users support one account to bind two bank cards. Please carefully select the bank card you want to bind and fill in the relevant info...
How do I link my bank/PIX card?
Please follow the steps below to link your bank card or PIX to your Kwai account:
1. Click on the "Withdrawal" button below the Saldo and you will be ...
How do I make a withdrawal?
You can earn cash and Kwai Golds for participating in the current activities, 10,000 Kwai Golds = R$1! Kwai offers a variety of ways for you to withdr...
What to do if there are faults in the withdrawal?
If you encounter problems during the withdrawal process (such as withdrawal failure, etc.), it may be due to the following reasons:1. The withdrawal i...
How long does it take to receive the withdrawal?
If you successfully initiate a withdrawal, depending on the withdrawal channel you choose, the arrival time will vary and usually takes 4-5 business ...
Is there a usage fee?
During withdrawal process, you do not need to pay any fees, the fees will be borne by Kwai....
Is it possible to withdraw the entire balance at once?
You can follow the prompts on the page and choose the appropriate amount to make a withdrawal. You can make one withdrawal per day....
Is there a daily limit for withdrawals and/or phone top-ups?
Each user can withdraw money only once per 24 hours. You can choose a channel and withdrawal amount according to the operations on the withdrawal page...
Can I cancel the withdrawal request?
We regret to inform you that our current system does not support canceling a withdrawal request after the request has been successfully submitted. Bef...
Wallet page introduction
You can find Kwai's wallet through Home - Settings - Wallet. According to the wallet page display, from left to right: diamond wallet, live reward wal...
