Why did my withdrawal fail?

Answer

(1) Please confirm that the personal information you provided, such as your name, ID number, and bank account number, is correct, and that there are no issues with your bank account. (2) If the information is correct, we will process your request immediately. Due to bank processing times, rewards usually arrive in your account within 4-5 business days, so please be patient. (3) If there have been any violations during the activity period, this may lead to withdrawal failures. Such violations include but are not limited to: downloading unofficial app versions; using phone numbers suspected to be high-risk or spam; using illegal tools such as emulators, plugins, or simulation software to read code, download, install, register, log in, donate, receive Kwai Golds or cash, or withdraw cash; repeatedly registering and logging into multiple accounts on the same mobile device; tampering with device data; disrupting platform order through malicious behavior; using plugins, bot systems, or third-party tools to interfere with, damage, modify, or affect platform functionality, disrupting the app's operations.

Last updated: April 29, 2026

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