Why was my order cancelled?

Answer

Orders may be canceled in the following situations:1. After the order is placed, the overtime unpaid order will be automatically cancelled. If you still need to purchase, you can find the corresponding purchase record in [My Orders], and then click the product name in the order details to enter the purchase page to place a new order; if you do not need to purchase, this status will not have any impact on you.2. If your order has been paid successfully but is canceled by the system, this is because the system has detected that there is a risk in this order transaction. For the safety of your funds, the system will process the refund for you as soon as possible.

Last updated: April 29, 2026

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