The purchased product has not been shipped?

Answer

Dear Customer, Usually, packages will be picked up by the logistics carrier within 7 business days after the order payment is successful. Order shipping time depends on factors such as product inventory, the merchant's packaging, and the efficiency of logistics collection. Shipping times may be extended in the event of extreme weather or other uncontrollable circumstances. You can check the notifications on the order submission page or contact the merchant to inquire about the reason for any delays. If you are unable to contact the merchant, you can click the order details page, apply for a refund only, and provide a valid after-sales reason. This will help the merchant's customer service team better handle your request. If the merchant has not processed your request, you can apply for platform intervention or provide us with the order number, and we will help you verify the issue. Thank you for your support and understanding. Best regards, Kwai Customer Service Team

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