How to request return and refund

Answer

You can click to enter the [Order Details Page], and click [Apply for After-sales] under the corresponding order to operate.[Kind tips]1. If the product has not been shipped, you can click to apply for a refund only; if the product has been shipped, you can apply for a return and refund. 2. Before applying for after-sales service, please negotiate and communicate with the merchant first (click Contact Merchant on the Order Details Page) 3. If the merchant agrees to your after-sales application, please complete the return operation within the specified time and upload the return logistics order number in time 4. If there is a problem with the product, we recommend that you upload evidence of the corresponding product problem when applying for after-sales service. Kwaishop

Last updated: April 29, 2026

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