How to check order information?

Answer

Please update your Kwai app to the latest version. You can check your order information through the following two ways: 1. From the [Loja] entrance on the homepage of the appClick the [Loja] button and then click the small icon of four squares on the right side of the search box. Click the [Pedido] button at the top and then click the [Tudo]button on the top left to view all order information. 2. From the [Kwai Compras] entrance on your personal pageClick the [Perfil] button at the bottom right to enter your personal page.Then click the [Kwai Compras] button and then the [Pedido] button in the middle of the [Loja do Kwai] page to enter the order list page. If you need to view order details, click on the order you want to view and you will be directed to the "Order Details" page. For more information about product usage/installation, product price, size, and other product details, you can click on the product you purchased to view the details. You can also click on the [Contact Seller] button at the bottom for further inquiries. Thank you for your understanding and support!

Last updated: April 29, 2026

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