Are you not receiving your verification code?
Answer
A) If you are using the same mobile phone number that has already been registered and is working properly, please perform the following actions to check if the failure to receive the verification code is due to the following reasons: 1. Make sure the network environment is normal2. Make sure the mobile phone number is filled in correctly3. Check your mobile phone inbox for the verification code and fill it in.4. Restart the device and try to receive the verification code again.5. Virtual mobile phone number sometimes can not receive the verification code6. Please check whether the spam/harassment blocking is mistakenly put into the mobile phone inbox.
B) If the original registered mobile phone number is no longer in use, you need to carry out another process: 1. Click ‘Profile Page’ - ‘Settings’ - ‘Replacement’ / ‘Change’ ;2. Stay on the CAPTCHA page for about 10 seconds. 3;3. Once the message ‘Can't receive the code? Click here’ message appears.Follow the instructions to change your phone number.
If the problem persists, please go back to the previous level and select [none of the above] and select [suporte] and provide us with the following information:● Your KwaiID● Your DDD + mobile phone number● The time you clicked to receive the verification code (please be precise to the year, month, day, hour and minute)● Specific scenarios in which you could not receive the verification code (login/withdraw cash/binding mobile phone number/changing mobile phone number/losing mobile phone number)Your information will only be used to troubleshoot the problem of not receiving the verification code, and we will transfer it to the relevant team to deal with after receiving your information.
