Can't send private messages anymore?

Answer

If you cannot send a private message, reasons may be as follows: 1. Users can only send limited numbers of private messages to those who do not follow each other, in order to maintain a healthy Kwai community environment. It is recommended that you follow each other before sending more private messages. 2. It is possible that you have been added to the blacklist by other users. Once blocked, your video will not be recommended to him or her, and you cannot view or chat with him or her . At the meantime, you can check the network, restart the application and try again later. If the problem still exists, you can contact us by clicking the icon in the lower right corner of the screen, enter the profile page. Choose "Settings"-"Comment" - Choose one problem - tap "unsolved" and then describe your problems in detail.

Last updated: April 29, 2026

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