What should I do when Live is abnormal?

Answer

If you encounter problems when using Kwai's live broadcast function or watching Kwai's live broadcast, such as: unable to play sound, screen freezing, etc. and cannot continue normal live broadcast or watch live broadcast, please check whether your network status is normal, it is recommended that you try to update KWAI to the latest version, restart the app and try again. If the problem persists, please go back to the previous level, select [None of the above], and select [Support] to provide a screenshot of the problem and contact us.

Last updated: April 29, 2026

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