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Request a refund - abnormal order

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 If the order is displayed as closed for refund, it may be due to the following reasons:1. Your Kwai account has been deleted/private/community blocked.2. Your advertisement account has been blocked or rejected. 3. The video you boosted has been private/deleted. We will refund the boost amount to your balance within 5 working days, the refunded amount is the amount of the budget consumed after the exception excluding coupons.
Last updated: April 29, 2026
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